Return & Refund Policy
RETURN & REFUND POLICY
Overview
We accept returns within 14 days of delivery.
Please note that all approved returns are refunded in store credit only. We do not offer refunds to the original payment method.
Returns
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging.
To initiate a return, please contact us at dustin@dstn.se with your order number and reason for return. If your return is accepted, we will provide instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Refunds (Store Credit Only)
Once we’ve received and inspected your return, we will notify you if your return has been approved.
If approved, your refund will be issued as store credit only, which can be used for future purchases on our website. We do not offer refunds to the original payment method.
Store credit will be issued within 10 business days after your return has been processed.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, use your store credit to place a new order.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Gift cards
- Final sale items
If you have questions about your specific item, please contact us.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
However, in line with our policy, all approved returns are refunded in store credit only and not to the original payment method.
Contact
For any questions regarding returns or refunds, please contact us at dustin@dstn.se.